When we arrived, we found two used bath towels hanging on the back of the bathroom door, the AC wouldn’t go on and off automatically and wasn’t working very well, the turnstile plate in the microwave was missing, there was no shampoo or conditioner, there was a bug crawling and hiding in the rubber cushioning of the refrigerator door, the refrigerator appeared to be missing shelves and one bath towel that was folded on the shelf, turned out to have many black spots all over it, and the TV remote was not working and needed to be replaced. Since we checked in around 10 PM, the only employee at the front desk, tried her best to accommodate us. Unfortunately, she was unable to fix or adjust the AC and since the hotel was fully booked, she was unable to change our room. She did give us a new TV remote that worked, one small shampoo/conditioner (only one she could find), and two clean bath towels. She did here best at the end of her day. I wish I knew her name.