Novotel Casablanca City Center

Nò air conditioning...........................................

Hotel looks a bit runned down and bfast became quite poor when compared to previous times Inhave stayedvthere

From airport to hotel, it costed us 300 MAD arriving at midnight. Room was big and clean. Only 2-3 elevators at the property, so it took awhile to get onto the elevator given the number of guests that have. Breakfast starts at 6:30am, but they have some complimentary coffee, tea, juices and some bakery available at 6am at the restaurant if you need to catch an early flight.

Bed not comfortable, poor service , lift not functioning well, phone not working

Poor staff service at breakfast, coffee machine not working, some tables had thermos of coffee and milk while others did not.

Property was nice and centrally located. I felt safe and secure.

Unlike other reviews it appears that hotel has been renovated. Lobby and staff were very nice and rooms were clean and modern. AC worked fine and beds were comfortable. Everything needed to make a comfortable stay and reasonably priced. Would recommend,

Convenient located close to train station Casa Port “, which is just cross the street. Rick’s Cafe, Marina Shopping Mall and Grand Mosque are all within walking distance. Comfortable bed and spacious room, good breakfast and all staffs we met were friendly. Recommend

This is a very rundown hotel that you would not be able to tell from the lobby. The worst part is that it is filthy. I’m talking pubic hair and urine on the seat!? It is supposed to be non smoking and there is signs everywhere yet the hallways and our bathroom wreaked of cigarette smoke! I think they assigned rooms that were not cleaned. The carpets in the rooms and hallways seemed they hadn’t been vacuumed for a while with questionable things dried into the carpet. We had to change rooms a few times until we got a semi decent room without urine on the toilet seat and clean-ish. They cater to large Tours so any room with twin beds were basically horrible, the carpet was filthy, the safe didn’t work and the AC didn’t work in most rooms. If you plan on staying in this hotel make sure you get a room in higher up floors and request it to be serviced although they say it’s a king bed they have a queen bed. Try to get the even numbered rooms. They face the ocean and the big mosque so at least you have a view. I think that front desk has heard these complaints so much that they’ve become desensitized and a bit rude. We had requested one of the front desk workers come see the room with us and she agreed the floors were filthy! The breakfast food was okay but the workers had an argument right in front of us and the plates and cups were not all clean. I do not recommend this hotel at all.

Breakfast was a disappointment. And hygienic minimum standards are not followed. For example, at the buffet there is not napkin to hold the bread when cutting off a slice for yourself. Every guest must hold the bread with bare hands. To pick up a pancake from the public tray, again, no tool available, you need to pick it up with your hands. Also the fresh clean plates were full of fingerprints which you see well when the light shines on them (iiihhh). Coffee was good though (Nespresso). Location also would not be bad, but at the moment there is a huge construction going on around the hotel. I doubt it will be finished in the next 6-12 months.