Let me preface this by saying that this hotel definitely has potential. It’s surrounded by beach / coast, the pool area is stunning, the landscaping is stellar, and the breakfast is out of this world. But, there are several things that need to change for us to choose to stay here again.
Here are our biggest concerns:
1. The bathrooms specifically need a deep cleaning. There’s mold in the grout/around the shower, the drains don’t drain and are rusty and dirty, and in general, the shower gets water literally everywhere so you’re slipping all over the bathroom.
2. I wish I could say that the service was good, but it just wasn’t. We’d call down to reception, no answer at all, after several attempts to reach them. Then, I’d go downstairs and there are 2-3 staff and 0 customers at the desk. This happened several times. One time, I walked down and before I could even say a word, the man said “I saw your calls, we had someone checking in, you need to be patient.” Never in my life have I been talked to like that by a receptionist… and we travel nearly every week for work. Typically, if a front desk is busy, they answer, put you on hold and come back to you. It was a bit weird and frustrating.
3. At the pool, they have a security guard that runs around enforcing rules. No drinks near the pool, even if it’s plastic cups. No jumping in even though it’s 10 feet. The pool doesn’t open until 10 (super late compared to other places) and closes so early!
Those are our biggest issues.