SpringHill Suites Shreveport-Bossier City/Louisiana Downs

This was the dirtiest hotel I’ve seen so far.

The hotel itself is really nice but it is not being maintained. The carpets are dirty, frayed and stained, the floor on the elevator was disgusting and stained and went unmopped for 2 days. The landing outside the elevator was stained and unmopped, along with trashed piled up and over flowing trashcans that were placed in the middle of the landing. If that weren’t enough, they seemed to have turned off the A/C in the hallways as it was at least 80 degrees.

The state of our room was unacceptable under normal circumstances let alone in a pandemic where cleaning standards should be higher. On first glance the room was fine. But after we'd settled in and had a chance to look close in the light of day, there was dust on the surfaces, small hairs on the soap dish and bathroom floor, mold on the shower curtain, bar of soap remnants on the shower shelf, no towels or Kleenex. Fortunately we had Chlorox wipes to wipe down the surfaces but they were thick with dirt after I did. I am sick to my stomach with worry about my family's health after seeing the lack of care for this room.

Nice hotel, nice room. A few maintenance issues- No body wash, shampoo or conditioners in bathroom Toilet running Light not working on mirror No cold water?!

I was was very pleased with my stay at Springhill Suites in Bossier City Louisiana. From the greeting at checking in to the check out desk staff I felt calm and safe. My room was very comfortable and for the most part what I expected. I didn't however expect to have to go to the front desk for towels. They gave them to me with an apology, which made me feel good. Overall my stay was good and I'd stay there again and recommend them to others.

Get there at 4:30 and the toilet is clogged. After the in room phone not working had to go to the office and call a total of 5 times before finally at 8:30pm someone coming to snake the toilet while me and my 4 children were there in bed. Still did not fix the problem. We asked for another room multiple times. So no working toilet for the entire stay.

The hotel was quiet. Only one elevator worked so there was a small wait going up and down. The hallways has not been vacuumed. Our room was very spacious. A light didn’t work over the sink, we only had 2 towels, no toiletries on the sink luckily I always bring my own. They could have cleaned the bathroom better but I had my own supplies.

The trip was good we had to change rooms twice due to tv not working in one room and toilet flooding in another room overall everything else was good

The customer service was HORRIBLE. The guy always seemed as if I was bothering him. His nonverbal communication was very rude, and he sighed and huffed a lot. The room was clean, etc. Nothing was wrong with the room.

Check in was smooth, only one elevator was operating and it was extremely hot, room kinda had a musty order, the toilet leaked when sitting on it, could use some better lighting, and room did not have soap in dispensers, overall nice room I would definitely stay here again.