We had looked through reviews of hotels for our budget in Naples before we decided on this one. Overall im statisfied. Aircondition so-so, either too hot or cold. Challenges with the AC has been mentioned before here. I would ask the reception if this happens to you, for example for a blanket. Blankets should be in rooms even though it is summer I think. And if the guest is not completely happy with the room, maybe they could offer a different room? Or let you know that all others are taken right now. Allthough it is a Metro station near by, its not really usable to the central station, due to 2 changes of trains. You could take a bus from the main street or walk. The walk to the central station is ok, but like 25 minutes. Prepare to walk alot if you stay here, but this may be normal in Naples. 10 E for taxi from central station to hotel. Location of hotel is in general nice enough, its in the historic center where you as a tourist are most likely to be anyway. How pleasant the service is depends on the people working, but this is normal I guess. You can get what you want (directions etc) if you are clear and dont give up. Tourists in a new place would often like info in some detail, for example "left, right" etc, more than "over there". Ok breakfast incl. during our stay. Internet didnt work at all on my smartphone, but on laptop it worked. Good safe. Staffs english is ok I think. Overall I would recommend it, because of recent refurbished rooms and decent value for money.