2/10 – Dårlig
10. august 2024
WORST HOTEL IN GERMANY!
Worst staff i’ve ever encountered in my life!
Rude, lazy and utterly terrible people in the reseption. I booked two twin rooms through Hotels.com where half of the price was covered by a bonus night i ha recieved from the bonus program. I asked for at least one of the rooms be handycap friendly as my dad was in a wheelchair. Upon arival we were met by the longest face in history telling us the parking was full (it wasnt) and had no idea where to park. Thanx. Then they had. only registered one room even though my reseipt from Hotels.com clearly state that two rooms were orderen AND PAID for! I spent the next two hours arguing with them whilst on the phone with various Hotels.com people trying to help. All this whilst my dad sat in his wheelchair trying to understand why they didnt want to give us the rooms we’d paid for.
At the end when we finaly, after two hours of heckling got our rooms they had the audacity to ask for city tax!! When i snarled back at them telling we were excempt from that tax due to my dads situation the complete mollusk of an incompetent «person» behind the desk threatened to call the police!!!
NEVER AGAIN SHALL SET FOOT IN THIS HORRIBLE VOID!!!
Ottar Breivik
Ottar Breivik, reise med venner på 1 natt
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