Oriental Suite Hotel & Spa

Checked in for a Three night stay, had to change Rooms the 1st Night and down Graded to one of a lesser standard due to Building works going on through the night, directly opposite, Noise was unbearable, Reception Staff and Management couldn't do enough, what the Hotel lacks in some departments they certainly make up for with their response to a problem and they seem to solve them to a good standard, tried out the Hotel Spa with my Wife and that was very Good and priced well, we would recommend to any couples to give this a go before taking one of the many street Spa's. Breakfast was OK, all in all, a relatively good stay but beware street facing Rooms.

Brilliant. They couldn’t do enough for us. Hotel itself was very comfortable and central to everything.

Nice hotel, very well located. Good service, friendly staff

Location was very central, rooms were of a good size and clean. Service and breakfast was good.

It the most welcoming hotel I even stayed in my life. Staff is very friendly and greet you whenever you walk in and out of the hotel . They are very genuine and treat you like a friend. It’s conveniently located in old quarter and can walk to most tourist attractions within 30 mins .

I was really impressed with the service of the staff who were extremely polite and helpful. My only complaint was that the bathroom had a rather pungent smell when I first arrived. The hotel itself is in the atmospheric old quarter and most points of interest are within walking distance of the hotel. Breakfasts set one up for the day and was, as everything else, served with a smile.

Wonderful people at the Oriental Suites made all the difference to our stay. Hotel is immaculately maintained, things work efficiently no doubt because the lovely people running it make it happen. It was a great 6 day stay with the family.

Great Experience! Oriental Suites Hotel is right in the middle of Old Quarter & is located at an excellent location. There are abundant restaurants, cafes, bars, lounges, spas, banks, tour operators, supermarkets all within 5 minutes of walking distance. The Hotel looks amazing from the outside and the lobby area is very welcoming. We were greeted with a juice upon checkin and the entire check in process is very fast and smooth. The staff is super friendly and very welcoming. Everyone could speak very fluent English. The hotel has a very good vibe in itself. Since we went in December, it was nicely decorated with a Christmas tree and other festive stuff. A front desk receptionist or manager named "Thomas" was the best host at the hotel. He explained us everything about old quarter, nearby places, gave us warnings like pick-pocketers to look out for, guided us on things to do and how to plan our day. The other front desk staff escorted us to our rooms and were showed around. We booked a Deluxe Suite for the 1st night which I would recommend as the minimum category of room to stay in at this hotel. The other lower categories are smaller rooms which wont be spacious enough and have smaller windows. The Premier Suite (our room for the 2nd night) was outstanding with a large bathtub & balcony. The food options at this hotel are great. The staff can arrange meals as per one's dietary plans. Service is 10/10 and hospitality is exceptional. By far the best hotel to stay in Hanoi

Hotel is conveniently located in Old Quarters, with shopping and food readily available within walking distance. Weekend night market is just outside the hotel :)

The hotel was superbly situated for the old quarter with the weekend night market right outside the front door. The staff were extremely helpful, friendly and attentive. My room was beautiful, comfortable and despite being on the street was actually very quiet. The breakfasts were varied with plenty to choose from both local dishes as well as international. I couldn’t find any faults in this beautiful hotel. A tranquil oasis with a warm welcome!