This is the first time I've stayed at this particular property in Cortona. It is only staffed from 8am until 8pm, so when the fire alarm went off at 5am they were unreachable for over 2 hours while the alarm went off continuously. Luckily a false alarm, hate to see what would have happened in a real emergency. The emergency numbers provided were not working. We went to the police department, they did not come. We called 112 and they sent the fire department after 1 hour wait.
We know alarms happen, however, the response was not satisfactory.
The hotel charges the same price as a fully staffed hotel, I would not recommend it over other hotels I've used nearby.
It's unfortunate.
Also, no fridge or water in the rooms. I would classify it as more.of a hostel for the local college that utilizes the hotel frequently.
I don't like to give negative reviews because all agencies can have a one off. Hope they improve their policies and also staffing a full hotel 24/7 would be appropriate.
