6/10 – Bra
26. desember 2024
Not clean enough
Unfortunately, my experience atwas not satisfactory, despite the room, location, and amenities being perfect.
Room Condition
First Room:
The initial room I was assigned was not cleaned or prepared for guests. It was evident that housekeeping had not completed their duties, and it was also not the corner room I had originally reserved.
Replacement Room:
After expressing my concerns, I was moved to a corner room as intended. While this room matched my reservation, it still fell short of expectations. The floor was not clean enough, and I found hairs in both the bathroom and on the bed.
Service Response
I reached out to the front desk to report the cleanliness issues in my replacement room. They assured me that someone would be sent to clean it, but unfortunately, no one arrived during my stay to address the problem.
Conclusion
While the hotel has great potential with its location and amenities, the cleanliness and service issues impacted our experience. I hope these concerns are addressed for future guests.
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