4/10 – OK
25. februar 2024
The worst service from a so-called premium hotel
I have never seen receptionists less interested in customers than what I experienced at Radisson Blu Hotel in Tblisi. We had booked one of their nicest and most expensive rooms, but the service level we experienced was really sloppy and uninspired! The staff should be trained by Lucas at the Radisson RED Hotel across the river. He was brilliant. What we experienced at Radisson RED Hotel was excellent! We did not receive a single smile or any welcome at all when checking in or during our stay at Radisson Blu. When we checked out the receptionist was shouting to the bell-boy to check if everything was paid and to collect the room keys. She did not bother to come out and than us for our stay or anything like this. At other times there was 4-5 receptionist standing there without anything to do, but they were preoccupied by trying to look good or whatever, but offer a smile or even look at customers was clearly not their business. The receptionist at the swimming pool did not offer any service at all. I asked to borrow two bathrobes, but was told I had to go back to the room and pick it up there. So I did, but could not find any in my ‘premium room’ (price approx USD 380,- per night). ‘Luckily we were able to borrow one, but with a grim face and no apologies whatsoever. This was so lousy service. Nice swimming pool with a nice view, but stay away from this hotel if you expect a descent service level and a good feeling during your stay☹️
Gjermund
Gjermund, familiereise på 1 natt
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