Grand Riviera Princess All Suites Resort & Spa All Inclusive

Everything ... nice place a few wildlife animals but they didn’t bother us at all

I’ll like to first say that me and my husband came to celebrate our honeymoon as newlyweds. Everything was going super great! They even upgraded our room to a honeymoon suite. We felt very welcomed upon arrival. The cleanliness of our room was great and all amenities within and outside of the room worked properly. The la carte food was terrible. The 24/7 service at Yucatán was sub-par but very convenient. The restaurants that required reservations had great food. The staff and hospitality was amazing. We also really enjoyed the entertainment squad throughout the day. So you’re probably thinking why my review is at best just “okay” well two separate times the housekeeper stole money and rammaged through our belongings. The first time she stole money out of our safe. The second time she stole $50 out of my husbands wallet that was buried down in his suitcase. She even had the nerve to replace it with a raggedy $5 dollar bill after we had just utilized the atm. Both times were completely obvious. We addressed the concerns with the hotel and representative said “You’re items should’ve been in the safe box” or it’s basically nothing we can do. I advised her that my money was in the safe and it was STILL STOLEN. They never offered any retribution or anything regarding their staff rummaging through guests bags and lock boxes. After looking further into it —- I see numerous reviews of guest complaining their hard earned money was stolen. Overall we plan to never come back

Service was top notch. Everyone was kind and caring. The resort was clean and We felt very comfortable being there.

Service was excellent, they took care of your every need and did it willingly. Would definitely recommend this place for anyone. The entire trip went smoothly from the time we boarded the plane until we got back home.

The attentiveness of each staff member was like no other, it was their honest pleasure to assist you. All the A la Carte restaurants were outstanding the food and the service were exquisite. Only feedback is the pressure to attend vacation package rentals, for those who have done it before you know what to expect but for others it can be intimidating and almost uncomfortable.

Food was excellent, due to recent hurricanes the property was in poor condition and most of the facilities were closed due to this and the Covid situation. The hotel was kept very clean however the noise levels after 10:00pm were very high due to the partying taking place by younger people mainly Mexican guests who stayed for a few days and the hotel security were not prepared to do anything about it.

Our 3rd time there and it always exceeds our expectations

Loved it all except the toilets backed up a couple of times.

It wasn't clean. I have pictures of garbage in the stairwells & hallways, there were disgusting stains on our sheets. The food was just ok. The steakhouse was way better than the buffets. The staff was very kind. The bands at the outdoor bar were INCREDIBLE!! The pools were great

Everyone who works there is so nice and polite. The resort is beautiful and so clean. There's so many pools you can't even count!