Every single night I woke up around midnight by dogs barking. Every single night I had to call the reception to ask them to deal with it! I asked if that happened every night, they told me no, but it did! So after my first night, they had a chance to give me a room with a different location, but they didn’t!
The wifi was more often down than working. I asked them to fix it, since the terms of my room rate was with wifi included, but nothing happened!
They call themselves a spa hotel, but they had no availability 2 out of 3 days due to lack of people working there! It’s not a spa hotel if you have nothing to offer your guests!
The day before arrival, I emailed the hotel to ask for tips for sightseeing on my way to the hotel. The concierge answered me late evening after I already had arrived, so that was too late!