Best Western Legacy Inn & Suites

The hotel was decent. When you turned on the heat there was a smell that filled your room. This hotel is located near a dairy farm so it smells. The room was clean but there was a lot of long hair here and there. The towels had hair on it as well. It’s comfortable and quiet despite the minor flaws.

We were given a key to a room that was already occupied When we pushed our luggage cart in the room he about jumped us The front desk was put out that we cam back down to get a different room The room was very dirty

Room was okay, but was in need of repair. Door frame around bathroom was coming off. Bathroom wasn't completely clean when we checked in. The heating and cooling unit, made strange sounds all night long, and the fan quit working. We asked for housekeeping to come everyday, and they didn't come in the first day at all, we had to request them again on the second day. It was overall a good place to stay for our needs.

I arrived at this BW at 02:00 (a.m.) and what follows happens over a 1.5 hour period from about 02:30 to 05:00. The queen size beds seemed small compared to what i have at home. My fiancée and i couldn't comfortably sleep in the same bed and wound up sleeping in separate beds thankfully our room had 2 queen beds. I tried calling the front desk twice and they didn't answer, i contacted customer support and they couldn't get anyone to answer for 30min. When the front desk finally called me they were obtuse acting as though i was an inconvenience. On the positive side the people at customer service were very understanding and helpful. The room was clean and spacious though the tub had no plunger/stopper and do look forward to soaking after driving 400 miles. Also the hair dryer had some unidentified goop on it and on the wall directly above where it was mounted.

The front desk woman was great but on a Friday night they should really have more than one person at the desk. A guest before us was giving the front desk woman lots of grief with her reservation and other things as well but she handled it like a champ. Unfortunately because of that there were about 9 of us in the lobby waiting— on a Friday night because she was alone.

Worth the money

We stayed at the hotel two nights before, great service cleaning us everything was above standards and very well accommodating, except for this time this time the room was dirty there was no coffee for the coffee machine towels are missing, and the air conditioner didn't work we had to sleep all night with the window open just to get cool air into the hotel room this is generally not a problem except we're next to a cattle farm so we had to smell cattle all night long.

Tv was broken. No maintenance guy available. Requested a new room and was accommodated.

Great!

The only thing you want to do when you get in from a late flight is check into your room and get some rest. Instead we were given a room that was already occupied sooo embarrassed to have walked into a room with people laying in their underwear in their beds sleeping!!! The lady at the front desk was just like “oh my computer shows it’s empty, my bad” SMH, that’s it? My bad?! I will not be staying here again.