Santa Clara Urban Hotel & Spa

Very nice and clean and staff very helpfull. I would go back there again at any time.

Staff is not particularly friendly at reception.The place is impossible to reach by car and the booking confirmation does not give any directions. The staff couldn't care less. Also, we were refused a 1pm late checkout which is bizarre given that we stayed in low season. We will not book this place again. It's not worth the money.

Great staff and quiet location in old town if that is the setting you desire. Staff are excellent in helping plan activities and meal options

Just returned from a weekend in Santa Clara. It’s the perfect location to explore the city, and 10 minutes from the beach. Staff were amazingly helpful and friendly. We’d definitely return.

Easy and comfortable

Nice quit location, not a lot of the rooms have views, noisy on the 1st floor by breakfast area. Nice clean & comfy rooms though!

Brilliant hotel. The most comfortable bed I’ve slept in in a hotel and a really good sized room. Real highlight was the roof terrace with breathtaking views of Palma. Lovely location in the old town. Tucked away but just a short walk from all of the sites. Spa isn’t fantastic but a nice added extra. Only slight criticism was that we had a room on same level as restaurant and it was a bit noisy first thing when preparing breakfast. Other than that, couldn’t fault the stay! Highly recommend a visit!

This was our first time at the Santa Clara in Palma and our third stay in recent years in the city in the spring. This hotel was easy to locate having travelled from the airport on the bus and immediately felt welcomed. All of the hotel staff were friendly and very helpful. A nice touch was to come back from a meal to find a small bottle of cava on ice from the hotel for my wife's birthday. Our room was spacious and airy and on the top floor so had a velux window which was useful for both light and air. There is a coffee machine, safe and mini bar in the room and enough wardrobe space for our five night stay. The bed is massive and very comfortable and there is a nice sofa. Gowns and slippers are provided for the shall spa which we used several times and was never busy. The breakfast room is very nice and there is a very good selection of cold and warm food on a buffet table. The hotel is in a quiet part of the old city and the only noise was the convent bell at 5:45 pm. A very nice hotel and staff and would thoroughly recommend. I've added a couple of photos from the terrace and the view from our room.

The Santa Clara Urban Hotel was a fantastic place to stay. The staff on reception were friendly, helpful and efficient. They pointed us in the direction of great restaurants and bodega’s. The rooms were well equipped, large and comfortable. They were spotlessly clean. We used the spa one rainy afternoon and it was just what we needed to relax. Robes and towels were available for our use. The hotel was positioned perfectly for exploring the old town, cathedral, castle and marina, but still quiet and relaxing. We enjoyed our stay in Palma and will return.

A lovely hotel in a wonderful spot. The service was excellent.