At first glance, hotel is beautiful and very scenic. But totally reliant on weather. I am shocked this has been given a 5 star rating, I wouldn’t even give it a 3. The pools are outstanding, unfortunately we came in a rainy season, no people here, no staff and a very bland atmosphere. Heavy rain created leaks in our room. Not properly cleaned, allot of ants in our room around the dressing table and over the kettle. A very dark, dated room, not allot of lighting so difficult to get ready at night with no natural light from outside. Smelt of damp, most likely due to leaks. Fine dining restaurant massively overpriced and staffed by one person. No music or atmosphere. Please be aware this hotel is very remote and will need to order a grab or drive to even a shop or bar / restaurant, taxis are expensive. 45 minutes away from the bigger tourist areas. We left 2 days early and booked another hotel in chaweng, which was a 3 star and much cleaner than this 5 star, also it is closer to night life and amenities. When we checked out, the staff didn’t even ask why we were checking out early or ask how our stay was, just gave us a form to fill out which they thew in a folder and put under the desk. This hotel is great if the weather is nice otherwise not allot you can do.
