1) When I was checking in, the clerk asked for a credit card and was talking on his cell phone the entire time. When I gave him my credit card, he argued with me and said it was not a credit card. He acted very arrogant and unprofessional.
2) The hotel advertised an indoor heated pool. It was not heated and when I did ask for towels the same clerk said he would get me some, and instead he plopped on a couch by the pool and commenced to talk on his cell phone.
3) Housekeeping did not come clean our room for our entire three-day stay. The clerk said if I gave him my used towels, he would bring me clean linen.I gave him the dirty and never received clean linen.
4) The door to our room would not completely close. To get it to latch, we had to lift on the door when we closed it.
5) When I told the clerk at check out about all the issues and asked for a partial refund, he replied "No refund for any reason."