The Magellan Sutera Resort

The reception didn't record information correctly and blame me for miscommunication and expect me to pay extra for buffet person, slow service, slow food and overall mediocre experience

We were made to wait for nearly 40mins to be checked in. Check-in service is so slow motion, it's not acceptable. Staff were friendly, but not well trained at all. Ordered a bottle of wine, but the wine still served even though the bottle had leaked wine leak mark on it's side. Swimming pool was not cleaned as should be with wet wipes found inside the pool. mattress was old and badly sprung, which was covered over by thick bed underlay. Maintenance of the property is obviosly lacking.

Had a great time here...apart from the whistle blowing life guards. I felt they were a bit over the top. I also had an allergic reaction to jelly fish larvae bites(jelly bugs) that I got on a snorkeling trip booked through the hotel. The guide advised there were stingers but I reacted badly. The hotel did not know what was wrong and recommended going to the hospital. We were flying to Sandakan so I was unable to do this. In Sandakan I went to the doctors and was advised it was chicken pox. It was only at the lovely Turtle Island that the life guard put vinegar on my bites which were on my legs and arms and torso. they were all blistered and incredibly itchy. He was outraged that the snorkel guide in KK had not advised me to do this. So my one issue with the hotel is that they did not recognize what this could have been. I did mention the bites while snorkeling.

Room is clean and spacious. big swimming pool. Me and my family enjoy very much while staying here.

Very good :)

Good staffs and comfortable room. But little bit old stuffs. But Breakfast is not good.

Open and spacious lobby. Concierge was the best. Food for breakfast was multi-ethnic.

The Magellan is a great option for families in a short holiday in KK. We stayed for 3 nights and we’re pleased. Rooms were spacious and clean, balcony had a good view. The hotel is very quiet at night and has beautiful views wherever you go. Sunset is magic! Loved the restaurant/bar area. The Italian restaurant is a must go. Just two improvements: food service is incredibily slow (all restaurants) and the kids club staff energy is quite low comparing to kids energy. 😉

Good location close to the airport, national marine parks, local markets, and shopping centre. Rather small room, ideal for max a couple. Food quality not up to expectations.

Great facilities and the room was clean. Had a great stay.