Royal Sonesta Chicago River North

It’s was ok but not the best. They had a microwave shortage so I had back and forth to the lobby.

Good stay clean well kept room great view

It was really nice and relaxing.

It was just a basic old stay. I was expecting a little more from a River North located hotel. We had to ask for a coffee maker, glasses, etc. Room was basic with basic TV channels. No use of the pool. I get COVID and all, but I know other downtown hotels do have their pool open, but an appointment with a scheduled time must be booked. Rooms are BASIC. Nothing special about this hotel at all. Not impressed.

came here to celebrate our anniversary weekend. our room was upgraded and it was spacious and clean. hotel is near many restaurants and places to visit.

The stay was great Julian was so awesome i probably called him a million times for everything and he was still so pleasant. I definitely will be back.

I picked this location 3 times it’s close to my work convenient to my off site parking and the number 1 reason was the staff Ben and Sarah were wonderful welcoming me back each time with a smile I traveled a lot before COVID-19 so I know great service when I receive it😜

We stayed in the king-spa room and the jacuzzi tub was amazing! The lighting of the room with great windows to the city was awesome! Only two things bothered us that if they were not super basic I wouldn’t have mentioned them: 1. The tv! The screen wasn’t large enough for its distance from the bed. AND the program on it was extremely slow and limited. It’d take a minute to change channel! Extremely frustrating to work with tv. 2. The phone !!! Believe it or not the phones did not work. We ordered food to be delivered and neither if two phones worked to call the lobby. Or when lobby called us twice to pick up our food, the phone just rang and none if of the buttons worked! For a fancy hotel like this, with great view, great location, amazing design, the very simple technology was lacking. So in general, I would stay there again, but I would make sure the very basics are working first

We booked a king spa room a few weeks prior and had a very clean room with newer red carpeting. However, when we returned, we were booked in an older room with less renovation. The carpet was older and brown and the art decor was more dated

Stayed in a luxury spa suite for a weekend getaway. Here are the pros: bed was comfortable, bathtub was amazing, front desk was very responsive (via text), nice heated area outside if you need to smoke, great views if you get a suite. Cons: difficult to find entrance (no large sign), took 15 minutes to get hot water running in shower/tub, TVs work but are broken (pixels blown out), limited TV channels, mini fridge was not cleaned, phones did not work, only given one roll of toilet paper for multiple night stay. While I understand services are limited due to pandemic, there are some basic things going wrong with this hotel and it should have been reflected in the rate. I shared my feedback with the front desk staff and was not offered any adjustment in the rate nor was I contacted by management. While the bathtub and views were fantastic, basic amenities were lacking. Likely will not stay here again unless amenities were improved or price was adjusted to reflect current state of hotel.