One night stay to attended the second night of a sold out concert, checking in the day of at 4 pm, only to be told that there were no rooms ready for check-in. Several families were sitting in the lobby waiting for their rooms as well. From that point, it was well after 6pm before we were given a room key, which i was told that housekeeping was just finishing up, but should be done in about 5 minutes. We go to car for luggage then to the room, but housekeeping was still there cleaning. Waited another 5-10 minutes in the narrow hallway before they were finished. After driving most of the day, we needed to freshen up and get ready for rhe concert that started at 7:30, which we ended up being late for, due to the room situation. Upon returning from concert, we noticed one of the elevator doors were torn off, so we got on the other elevator, along with two other people. The elevator doors closed and it attempted to lift, but got stuck on floor 1. None of the buttons worked to open it, no response from the HELP button. My 11 year old daughter was having a panic attack. I had to call the main number of the hotel and let them know we were all stuck on the elevator. The doors eventually opened and we were able to get off. The clerk laughed it off as if it happened all the time. We had to take the stairs back to our room on the 3rd floor. They seemed to be working fine at checkout. The daytime clerks were exceptionally nice and apologetic.
