Secrets St. James Montego Bay - Luxury - Adults Only - All Inclusive

Think Twice

Let me start off by saying i have stayed at several secrets resorts and this is the worst of them all i never had a bad experience until this pass weekend. Check in is horrible the lobby is set up like a boutique hotel it took over two hours to get in check in was suppose to be at 3-4 we did not get to our room until after 6, The food is not that great you are waiting over 2 hours for dinner and you can not make reservation at all and not many options for late night snack. The buffet is horrible not many Caribbean options at all. They do have a jerk man that come pass twice a day which is really not good jerk its not grilled enough. The drink are okay make sure you go to the lobby bar to see momma she makes good drink and the alcohol is not cheap. Room services sucks you are waiting about 3-4 hours to get food that looks horrible did i mention house keeping well that's another topic pack your own towels bc you will be waiting forever for that as well. The Jamaican women are very rude to Black women they have bad attitudes the men are much friendly and trying to make sure you are okay. I will give this place a 3 starts

3 netters vennetur, 22. aug. 2021

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Not the secrets experience I’m used to!!

Upon checking into the room there were no towels in the room, called 3 times and went to the front desk requesting towels and still didn’t receive towels. Requested towels 2 more times the next day and finally received them. Housekeeping then cleaned the room but failed to leave towels again. Ordered room service 3 times each time took 3 hrs plus and another room service order never showed. The hibachi restaurant the wait for food was ridiculous as well.

Jeremy, 4 netters tur, 13. aug. 2021

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Our stay was amazing from beginning to end. The property was beautiful and the staff are super friendly. There were only a few negative things. House keeping would take our durty towels and not leave new ones. Trying to get our mini fridge restocked took days. And I don't recommend having a deep tissue massage here. It was not relaxing and was painful. I actually couldn't lift my arm above my head for 3 days because the massage therapist stuck her elbows underneath my shoulder blade multiple times. But these things didn't ruin our stay at all. We will definitely be back

Trista, 7 netters tur, 24. jul. 2021

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Staff was wonderful and friendly..Check in was slow promised us a dinner on the beach for our 28th anniversary even took our dinner order but never called to set it up

7 netters romantisk tur, 17. jul. 2021

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The location of the property is beautiful. Many restaurants to choose from. Some things that could be improved on are the following: when celebrating a special occasion ex: bday have a cake and candle available for travelers; provide more towels in the room; have some music/DJ by the main pool area.

4 netters romantisk tur, 17. jul. 2021

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Honeymoon

We stayed at st James room was nice just had regular amenities, shower and toilet were ok , they could do a better cleaning , we thought we had reserved the preferred club ( with jacuzzi on balcony) but st James was good still. Food was BOMB, drinks were great, the entertainment was great , our last night we ate at Asian/ hibachi style restaurant which was great. And all you can eat breakfast buffet was perfect ( best omelette).. all staff were PERFECT..we will be back but with a better and bigger room ! Oh and those oxtails so good.. let’s just say we ate every chance we had and laid on the beach enjoying the Jamaica sun

Gwendolyn, 4 netters tur, 15. jul. 2021

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First what’s positive is that the beach was beautiful. What was negative is that for a 4 diamond resort, nothing really gave me a luxury feel. Upon check-out we weren’t even asked how was our stay or anything, I was just given a ticket to show security and that was it. The staff wasn’t very friendly, and we tipped a lot because we know that it is important to be kind to those servicing you, but they were still rude. No one seemed happy. Our robes were missing from our room, tablet did not work to put in any orders, our safe died and the power and water went out two days in a row. There was liquor spilled in the hallway from someone on our way to our room that wasn’t cleaned for days. At El Patio we were rushed at dinner, the waitress kept taking our drinks that were halfway done, didn’t ask if we were done, the waits at the restaurants in general were a bit much because it’s shared space with the neighboring hotel so it’s an overwhelming amount of guests. I didn’t want to write this review but maybe there is a way to just work better operationally.

5 netters tur, 15. jul. 2021

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This was my second time visiting Secrets and it was a lot different and not in a good way. The wait times for dining were extremely long, over an hour sometimes and I don’t think this was any fault of the staff but management. We had a six night stay and every night for dinner there was a waitlist to be seated, it didn’t matter if you showed up early or later. One night, we waited over an hour to be seated and probably another 30 minutes to eat. Just sucks!

6 netters romantisk tur, 10. jul. 2021

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Poor rooms most staff are great!

Ayana, 4 netters familietur, 8. jul. 2021

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Location

5 netters romantisk tur, 7. jul. 2021

Ekte gjesteanmeldelse fra Expedia