2/10 – Dårlig
5. jan. 2016
Bad service and comfort
We were looking forward for a week in Istanbul in a 5 star suite. We went there with our 2,5 years old daughter. At this time it was cold in Istanbul. First the suite we got was not in the same building as the hotel. It was too cold in the room. They switched of the ovens in the room automatically. They were timed to just function some hours in the day. Our daughter got ill. We complained and then we got an other suite in the hotel. It was the same problem there. In middle of the night the oven got turned off. We were ice cold in the night and were freezing. We complained and the manager/owner yelled at us and said you can check out we can't do better. Our daughter was very ill at that time. We argued and wanted our money back. Hotels.com could not help us either. So we checked in another place the 3 days of our stay. It was much better there. So this hotel is not recommended. The service and people there was not nice. The beds in the room was hard and it was cold in the room.
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