Eight Hotel Paraggi

We booked two rooms one standard and one delux for 1500+EU per night. After taking our money upfront, we arrived to see that we are given two rooms so small they could not fit a queen bed. One room has a basically no window and the delux was actually a attic room with two separate twin beds that could not even be joined due to roof design and had a bathtub looking balcony. In short nothing like you would expect in a hotel priced like first class. We requested room change, they said that they have one other room which is even smaller. No view. No parking either. Turns out that they had only 12 rooms to begin with. We protested and told them that there is no way this family of 4 can stay here, wanted to go to another hotel. They said it is our choice, but they will not refund the money for two nights. We asked Hotels.com to interfere and after long discussions, they told us that they accepted not to charge. We found a nearby dream hotel for 500EU less which was perfect with beautiful rooms and great view self parking. It was clear that the hotel they tried to get us in is not standard for the location. It was a bad deal. Later I saw that we were charged for the rooms anyway and now working with credit card company to get credit. In short they may have few rooms that are good, but you may get the other awful rooms for such a high price. Be careful don't prepay.

We stayed here for one night and had an incredible time! The staff are friendly and helpful, rooms are modern and clean, and the setting is beautiful - plus Portofino is only a 20 minute walk away.

The hotel is beautiful and the staff is incredibly attentive. When we return we will only stay at this property.