2/10 – Dårlig
4. jan. 2025
Don't be fooled by the pictures - they're scammers
We had booked 1 night for New Year's Eve in the suite with a jacuzzi and a terasse overlooking the pyramids, several months in advance. I've read some bad reviews from previous guests saying they did not get the room they booked so I even whatsapped them 1 month before arrival to confirm our booking and that the pictures online of the room is what we will get. They said yes. Upon arrival and checkin they told us to wait a little without further explanation. When we asked why it took so long they said that the room we had booked was not available, but that they had a "room with similar standard and good view a couple minutes away from here", we said no we wanted our room, but they refused and kept saying they had electricity problems so that's why our room was not available. I asked to see the room with electricity problems but they couldn't show me, I think they doublebook as a strategy. With no choice, we took a look at the room they wanted to give us instead. It took 20 minutes to drive to their sister hotel and the room was awful, the view was also not good and it was really noisy outside. It was dirty and not at all the same standards. I contacted hotels.com to transfer me and in the process they refused to pick up the phone from hotels.com that tried to settle the case with them. Thankfully we managed to transfer to another hotel through hotels.com but I would not ever risk bookig there again. Trust the negative reviews, it's not worth it to risk ruin your holiday!
Caroline
Caroline, reise på 1 natt
Hotels.com-verifisert gjesteanmeldelse
