2/10
I had booked 2 rooms for my family (inc 2 teens). Service on arrival was poor. Argumentative and lack of any caring attitude. Received a request to see evidence that the kids were ours. Also they wanted to see ID for our kids and my partner. They also showed us ID of other guests (breach of Data protection), this proved though they only took 1 person's ID. The hallways were soaked in water which were slippery. The rooms looked clean when entering but we found chair and fan broken. In one of the rooms, no towels were provided at all. The showers were dirty. Used soap in the shower tray. The shower frame (to hold the shower head to wall) was broken. Dirty rooms as we found empty bottles and rubbish down sides of bed. Barely any plug sockets and the ones we did find did not work. Windows were difficult to close so had to suffer with the noise from outside.


Philip
Familiereise på 1 natt