Hotel Rumi Punku

We had an amazing stay at Rumi Punku. Everything about this hotel is superb; location, cleanliness, staff attentiveness, comfortable, etc...We will always stay at this hotel when visiting Cuzco.

My stay was an overall very good experience: nice central location, walking distance to Plaza De Almas square and many good eateries, friendly staff, quiet and secure location. Onliney issue was my bed was a little too firm for my liking but everything else was very good.

Lots of attention to detail and less noisy than another hotel we stayed at on a previous stay in Cusco, and ear plugs provided by hotel which was good. Issues - room is stuffy and the heating could not be turned off om our first night- jad to ask 3 separate times to get them to turn it off on the second night and room was still a touch warm - windows really need screens so you can open and get fresh air through. Also, airport shuttle is advertised as free on hotels.com. We were asked to pay for it but complained enough that they covered the cost. Seems they are not aware they have put it online as free.

Used the sauna, which can be rented out for 2 hours. The property is beautiful with art and courtyards. Wish I had more time there.

The hotel was wonderful in general. They allowed a late check in and were flexible with checkout times. The breakfast was good and overall cleanliness was good. I did not like how they turned off the heaters during the day. I understand this saves energy, but in general the rooms were cold and we needed the heat on during the day as well. What I enjoyed about them is that they made donner reservations for us as we requested, and held our bags in storage for us for two days while we visited Machu Picchu at no extra charge. Overall, happy with them. The only downpart is that they charge you a hefty amount if you want to use the spas