My husband and I had a family emergency and needed a room close to the Sentara Norfolk General Hospital. We told my mom about the hotel so she could get a room and we could stick together. My husband and I arrived first for check-in and then went to our room. Upon entering the room, we noticed that the toilet had stuff in it and was clogged and unable to flush.
There was a plunger laying there already so he tried to fix the clog himself but something was clearly stuck. We went to try calling the front desk and the phone didn't work. He walked down and we got another room. Something we noticed about the first and second room was how rushed everything was. The outlets were crooked and we found painters tape in random places.
My mom later arrived and she was given a room different from what she paid for so she needed switched. She got another, correct room but the lights in the room didn't work. In the third and final room, the outlets were also crooked and the fire alarm in the bathroom was covered up and smelled heavily of weed. This was all on the 1st floor for us both.
The rooms are spacious and the bed to us was comfortable. My mom found it firm. We didn't have the chance to use the kitchen, but everything was very clean. We did find some receipts laying around that were never cleaned up. I get the hotel just opened, but that's a lot of switching around and issues to the place. It wasn't a horrible stay, but it could've been better. Takes 5 days to get deposit back.