Room was clean, acceptable, and in an excellent location for touring old Dubrovnik. So why the bad review? You are paying full price for a hotel with minimum staffing. If you arrive after 3 pm you may have to ask several times before someone from the nearby restaurant leads you to a closed door in the wall with the name on the door itself, no other signage. Then you have to enter the room combination on the electronic lock and if you get the timing right after a couple tries, let yourself in, pick up your envelope with keys and find your room. This for almost $300 per night. In addition, the air conditioning was not working and the noise from the restaurant if you left the windows was not good for sleeping either. They worked on AC next day but still not great and I wouldn't touch the controls for fear of shutting it off.