Hôtel Des Mille Collines

It was a pleasure to stay at this historic hotel. The staff is excellent as well as the location. The rooms are pretty standard for the class but could use some minor upgrades here and there (nothing major).

The hotel has an amazing view and great history but as far as service goes it leaves a lot to be desired for the price that it asks. For starters breakfast was very bland and not much choice. One day I found hair on my plate and mentioned to the waiter who came and checked it out and he just didn't say anything. Another day I got something on the bar and as I was with a colleagues he offered to pay his part in cash and for my part I asked to pay by card when I noticed the waiter hadn't bothered to deduct the cash and made me pay the full price through card. Even though i paid a premium price for a double bed room all i got was a room with two single bed with two single mattered stuck together and the only thing join them was the sheet on top. So all in all nice view of Kigali from the 4th floor restaurant but everything else was just crap

Plus side : Staff is very helpful Minus side : hotel is quite dated and could really do with a remodeling/refurbishing.

The staff is horrible! The hotel is dirty! I got sick from eating contaminated food.

flaky wifi

This is my second stay at the hotel. I chose this hotel again for my stay because of its ideal location - near to the airport, shops and restaurants nearby, pleasant location. The whole experience at the hotel is one that is very welcoming for the traveller. The reception staff are very helpful and provide a prompt check-in. The room was clean and there is a kettle for tea or coffee. The hotel has a couple of restaurant options that offer a decent breakfast and other meals. There is also room service. The wifi service in the room is satisfactory. The hotel has good security.

Had booked a room for 3 people but the room only had space for 2 people. Hotel forced me to either pay for an extra bed or sleep on the couch / floor. Appalling for a high class hotel

Excellent under all points of view, except for air conditioning (noisy and uneven)

I like this place and the hotel is in a good location. Comfortable room and bar amenities

A perfect location in Kigali in a very quiet area. Perfect for morning joggimg outside the hotel. Nice pool for afternoon swim. Wonderful breakfast and good food in the restaurant. Spacious Room with comfortable beds. Will definitely recommend this hotel forcall goong to Kigali.