An Outstanding hotel. We were greeted at the door by a Mr. Fuchs when we arrived and he could not have been more friendly, professional and helpful! He was helpful with dining suggestions, where to go and what to see in town. A great start to our visit at a beautiful old hotel that has history, style and great staff. We were three adults and the hotel upgraded us to a larger room which was excellent! The room, the service, the facilities and location were all excellent! this was the nicest hotel of the 8 we stayed at during our 2 week tour of Europe. The family that owns this hotel has every right to be proud of the staff, the beautiful building and the great facilities. If you find yourself in Heidelberg, treat yourself to a first class family hotel that has been up and running since 1865.