Radisson Blu Aqua Hotel Chicago

From start to finish everything was great with our one night stay. Check in was prompt, they had left desert and wine for my fiance's birthday, the room was clean, quiet hallways/room, and just great overall. We only had a 4 minute walk to dinner nearby to top it off!

This was the first time I stayed at the Aqua, it will not be the last. The room was great, but the best was the soaking tub. After walking all over the city in the wind and snow I warmed back up with a nice soak (and a glass of wine).

If it wasn't for the excellent People who work at this property, I would give negative stars. The thing with the hospitality industry is that problems will always come up, but it's about how you deal with them is the key. First of all, we booked a night down in the city to finish the holiday break with a day of the museum's and a nice dinner as a family. The check in was easy enough and we were shown to our FIRST Ambassador suite. The room was clean and from a cursory view was fine, but the devil is in the details. We discovered the pocket door was completely broken, the phone was broken, and the lights were not working. I had to go downstairs to speak with the front desk to address my issues. They sent up Johnny (Super Awesome Maintenance guy) and he determined we needed to be moved. The hotel manager moved us up a couple of floors to the same room type, just one in better shape. We proceeded to go down to the pool after we got settled. The pool area was empty, but nice furniture, clean area, nice all around pool. Too bad the handle to the hot tub was loose and twisted as we got in and wacked my daughter in her face. She had a bloody nose, but was ok, it dried, we swam more not a problem. At 11:30pm, the room above us appeared to be fighting so we called down and Anthony immediately sent up security and they appeared to leave and we went to sleep. At 4:30AM they had to be evicted completely for fighting and waking everyone up. In the end...

Clean, comfy and great amenities! Decor is incredible! Great place to spend Pokemon go community day! Thank you.

Excellent location, very close to Millennium Park and the Mag Mile. Nice isolated park nearby as well. Hotel lobby is nice and relaxing. Restaurant was very good for dinner and breakfasts. Lap pool and recreation areas nice as well. Our room was loud all night long, perhaps with the elevator as the noise was not from outside. Confusing layout at the floor level as well. Bathroom modern design is ridiculous and impractical.