We had a superior room with garden view, which was absolutely fantastic. The room had a big comfy bed, a cute balcony with a view of the garden and the ocean, a big bathroom with a nice big shower, a big closet, and a desk with a tv on and a built in mini fridge.
Even though the room and hotel in it self was fantastic, the housekeeping and service was so bad that there is no way I'll give it a full score. The housekeeping was very superficial. The bed was made, the trash was emptied, the towels were (mostly) changed. We stayed for two weeks (payed for a few extra nights in addition to those preordered on hotels.com), and they did not change our sheets or clean the bathroom (including toilet) even once. We did request the sheets to be changed and the bathroom to be cleaned, but it never happened. I find this very strange as other hotels do this AT LEAST a few times a week, if not every day. Also they didn't clean the room (without any notice) if you came to your room during the day even just for a little while. They don't knock and ask you to leave or if they should clean, they just skip your room. This happened sometimes even if we just stopped by to pick something up from the room in the middle of the day and left immediately.
Generally this is a great hotel and a good choice. It has three pools, it's right on the beach, it's close to both Sairee and Mae Haad as it's right between the two, it's in a quiet area and right next to the police station.