This was the last time we book this hotel! We use this hotel several times, but after the two last stays here we will NOT return. This time we ended up changing hotel.
I’ve been traveling around Thailand for 20 years and never had this bad experience anywhere!! The front desk was rude, no greeting. This time they where overbooked, but not telling us. Just try to give us a normal room(we booked a suite five months ahead of our visit). After complaining they try to give us another small room, finally they try to give us a family room that can’t compare with suite.
When we wanted to cancel we need to come back next day, and argue more than two hours to get a written paper that confirmed that they was overbooked and that they would return our money.
Thai people are afraid of losing face, but someone needs to tell them to be honest with their guests.
This could be handled in two minutes with a small compensation, or returning money with suggestions of/help to book another hotel...
Never will we return to this hotel!