The Saint Hotel, Autograph Collection

The decor of this hotel is so fun. And the staff were so friendly, helpful and awesome. I would 100% stay at this hotel!

We arrived shortly after 4 :00 check-in and did not have a room. We went out for a cocktail and came back before 6pm and still no room. The attitude was pretty much "there's nothing we can do" and when I asked for compensation, they threw in breakfast. And I still had NO ROOM! We found another hotel and left as we were already running late for our dinner reservations at this point.I don't know what the issue was but it was unacceptable.

Overall experience was awesome

This was our first trip to NOLA (we were celebrating our 5th anniversary) and we wanted to stay somewhere nice. Based on the description of the hotel, we were anticipating it being comparable to other similarly rated hotels. We were wrong. The hotel is dated, as are the rooms. There is constant noise from the street as well as from the heater/cooler, and the walls are very thin (you can hear everything). We made the management aware of certain items of concern upon check out and during our stay, but there was no sense of urgency or effort to rectify the issues. We likely will not visit NOLA again, but if we ever do, we will not be staying at the Saint.

The service was amazing! I would like to especially thank The concierge, Special K, and give honorable mentions to D Nice and Zeric. They all made our stay very special.

Great place to stay. Walking distance from everything. The customer service was amazing. Our only critique would be to get better beds. The mattress was hard and uncomfortable. My husband and I both had very bad back pain the next morning. After one night of our four night stay we just wanted to be back in our on comfortable bed.

The bar was too loud to enjoy our company

I paid extra to secure a King Bed. When I arrived they change the narrative and said "Bed selection is optional". I don't usually complaint so I will simply never come back and I won't recommend this hotel ever.

Dealing with the front desk at The Saint hotel was an absolute nightmare! First of all, it is difficult to get a hold of anyone and they are completely unhelpful when you do. The person who checked my friend and I in to our room completely messed up and charged the entire stay to me. After over a month and many many phone calls, I was finally reimbursed by the hotel who overcharged me $412. Again, instead of properly reimbursing me, they reimbursed my friend's canceled credit card. After many phone calls with our banks, I was finally reimbursed. But that's not after Mandy at the front desk was incredibly rude and even hung up on my friend! What kind of service is that???

This hotel is definitely not 4-star. The interior design is quite beautiful, the bed comfortable and the bathroom LOOKS great but overall lacks in many areas which makes it, in my opinion, a 3-star hotel. First, soundproofing is close to non-existent. ALL of the doors in this place SLAMS shut and I mean in a big way. From your room, you constantly hear other people coming in and out of their rooms because it slams so hard. I could also hear my neighbor's conversation through the plumbing in the bathroom. Speaking of which, I though it would come out of the wall every time I turned off the faucet. The shower has a glass door but no plastic seals around it so I would have to step on a pool of water/soaked towel every time I got out of it. The TV in the room looks like it was the cheapest available at Costco without any kind of "modern" entertainment besides regular cable TV. The gym is one of the worst I've seen with very limited and cheap equipment. There was even bolts and screws from the machines on the floor! Finally, the service is really at extremes. I'd say roughly a 1/4 of the staff is 5-star, going out of their way to help you and make sure everything is to your satisfaction, the other 3/4 is like the rest of service in the French Quarter; always seem annoyed just by your presence and can't wait for you to get out of their faces. This hotel is perfectly located, great looking and has some awesome staff but lacks in many other areas that fails to justify its price.