Lovely receptionist on check in. Some young, not particularly proffesional staff at dinner. Long wait for service. Poor bar boy Danny. One girl from restaurant not always kind to him. Guests in bar all commenting " poor boy " it was very busy and only him serving bar and restaurant. Waitress stated too loud, unfortunately all in the bar heard. "You need to prioritise the restaurant not the people in bar' not good to hear when you are in a full bar lounge. Certainly under staffed. Two guests left restaurant, before finishing due to poor service. Breakfast service much better (bar not open so less pressure.)
Spa/massage not available Sat after check in. (3pm) Masseuse leaving at 4pm No female masseuse.
Room very nice, clean, other than cobwebs/spider in corners. Good room facilities. Tea coffee, fan, heating, nice toiletries and shower good. We would stay again but need to get staffing right in evening. It was similar on our last stay. Food and breakfast- good.