Home2 Suites by Hilton Indianapolis Downtown

I booked this room for my anniversary. Upon check in I was originally provided room 206. Entering the room I noticed that is did not have a “seal” on the door. The seal is used to verify that the room is cleaned. While entering the room, the drawers and cabinets were open. My wife and so decided to exist the room and and inform the front desk about the conditions. We were provided a different room that was properly cleaned. We also asked for a view of the city but was told that most of the rooms were sold out. Our new room was room 204 which was clean but the shower doors couldn’t slide and the room was facing a parking garage. Furthermore, the size of the room was much smaller than other Home2Suites that we’ve stayed in. Overall, the hotel was ok. I wouldn’t stay there for a special occasion but for an overnight business trip, it would be just fine.

Initially the room was not confirmed sealed that it was clean when we first entered. The room became hot we expressed our concern to the fron desk. They informed us they couldn't do anything because there was no maintenance people on duty. I have stayed at Home2 before and this was not the service I expected.

Great place, close to everything down. Very reasonable and nice size rooms,

The hotel is lovely, the rooms are big and well appointed. The problem was the cleanliness details needed in shared spaces. The fitness center had NO wipes for the equipment, no spray or towels. This makes it un safe to use during a pandemic. Very disappointing.

It was an okay stay. The staff was very helpful. The sofa bed was broke. They Valet parking only should have been mentioned more and the price for it should have been disclosed better.

The staff was very nice and pleasant when encountering them! The the main lobby areas were nice but the actual room wasn’t the cleanest. The refrigerator had water sitting in it, the bedspread had an orange stain, the floors weren’t vacuumed and the bathroom wasn’t cleaned properly. Also the breakfast was terrible! I know they can’t have everyone serve themselves due to COVID-19 but they could provide better options. Horrible!

Very unsatisfactory. I booked this online where it was NOT DISCLOSED that parking isn't free! I tried cancelling the reservation a mere 30 minutes after booking it and moving it to another Home2Suites and the hotel manager refused. Hotels.com refused to honor their insurance I had purchased to safeguard my purchase. Very unhappy with both companies. I won't be doing business with either of these companies.

It was wonderful

The hotel was nice for the most part. I would say that the $33 a night fee for valet is a bit steep for what it's worth. As well as the bathroom door is just a sliding piece of wood, I really didn't like that at all but it was not horrible. The only issue I had was the toilet for some reason did not flush for quite some time and it took a lot of time for anyone to assist when we needed anything. My family asked for additional soap and towels multiple times and did not get them. I finally ended up going down and just asking you know can I have some soap there's a pandemic going on and there's no hand soap. After the issue with the toilet clogging and I went down and ask for someone to assist or possibly get another room they did move quickly to get it resolved, so overall it wasn't a bad stay. My children had a good time and everyone was friendly, even with the small hiccups I definitely would stay again.

HOTEL WAS CLEAN ,QUIET AND WELL MAINTAINED.OUR BEDS WERE COMFOTABLE AND WE SLEPT WELL. ALSO HAVING A REFRIGERATOR AND A MICROWAVE WAS AN ADDITIONAL PERK