Silver Fern Lodge

Room was still being cleaned after check in. No hot water for a day. Poor service. The Manager's response was to boil water with the room kettle. There is no after hour emergency contact. So if there is any problem with the room, such as the hot water problem, there is no way to report it or get assistance. Bedding provided was for summer and not all all for winter in Taupo. The bedding used for the sleeper couch was a mattress protector in between two sheets. Booked for 3 people and there was only pillows, cups and glasses for two. Towels were too small, old and worn. Horrible food smells coming from the kitchen.

Nice place to stay, neat and tidy room excellent service as well.

We didn't have hot water for the whole stay!! We took kids to Taupo during their school holiday for one night, likely it was just one night，we could not have shower because of no hot water，the rooms we had are two separate rooms sharing a bathroom used to be disable public toilet bathroom, and it's freezing in there with cold water only!! It's terrible experience in middle of cold winter we have to suffer cold water with every use!

Great location walking distance to the centre. Lovely big rooms. Warm and clean and bed was really comfortable. We had suite for our family. Two teenage boys. Worked brilliantly. Plus it was amazing value for money. Would definitely stay again.

Clean, tidy, smiles from staff, and excellent location.

Value for money. A clean tidy quad room with a spacious layout.

Clean and comfy. Only negative is the kids bunk beds were squeaky otherwise great

Clean and tidy and all you need. Staff were friendly and helpful.

Good sized room, easy late check in via lock box, and early exit with key drop box.

Great location with walking distance to lake Taupo and all cafes and restaurants.