JW Marriott Hotel Hanoi

Wonderful

Amazing. One of the best Jw's we have stayed in. From Pricing to Exchange rate to service-Every single thing is very fairly priced and very efficiently handled.

Best service I've every had in any hotel at any time in any place. Out of this world.

Spacious lovely rooms, amazing bathroom. Huge open space

We ate at several of the restaurants and all were very good. Especially the Buffet restaurant for breakfast and dinner. there was a female server named Tutta , that remembered us everyday, she brought what we like to drink before we could ask for it! She remembered my wife and mother in law everytime as well. The whole group knew our name our room number from the room service people, to front desk people ,to restaurant hostess, and waiters and waitress . My wife and i own several companies around the globe including 4 restaurants in Houston Texas, and the staff we had in Hanoi was every bit as good as anyone we have encountered in the world from , Dubai , to Russia , to Singapore , to China . Great Job ! Especially to our friend in the breakfast Buffet Restaurant, Tutta !

It’s a JW and it was amazing. Service was top notch and an amazing room was given. Would recommend

Lovely hotel but too far away from the old quarters.

Excellent hotel with great service staff

This was truly one of the best hotels we have ever stayed at. Hotel is modern, clean and rooms are spacious. Definitely earned its 5-star rating, would stay there again in a heart beat. Staff were friendly, efficient and overall very welcoming. The hotel is located outside of the downtown area, so taxi rides were needed to get to most places. This was my one concern when booking the hotel but discovered after staying in the Hanoi area it was nice to have a break from downtown noise. The breakfast buffet was the absolute best I have ever seen, almost too many choices and excellent food.

The hotel has amazing facilities, with prompt & professional service as you'd expect from a 5-star hotel, but the location near the Hanoi Convention Centre some 30 - 45 mins away from Downtown Hanoi (Old Quarter) is far from ideal. Taxi fare to City Centre can cost up to 200k VND (one way) with very heavy traffic during rush hour (can take more than 1 hr). Local tour operators will refuse to pick-up/drop off at the hotel at start & end of your day's activities. The Lakeview rooms are also not worth the money; the views do not equal other 5* hotels facing Hanoi's West Lake. Very few restaurants in the immediate area so you will have to eat in-house and pay sky-high prices. Breakfast is extra but not worth the money in terms of "quality" of the offerings.