Hanoi Legacy Hotel - Hang Bac

It's an old and grim facility attempting to upgrade. Didn't quite make the grade. The only saving grace is the staff. They are very nice and helpful.

We booked the same day as arriving and the hotel staff were very efficient in arranging our airport transfer (at the minute!). The hotel is in the middle of downtown Hanoi but unfortunately the room had no windows and was very humid with damp patches in various places on the walls. We were bitten by mosquitos. The breakfast was very poor. I am sorry to write this as the staff were extremely nice and very helpful but unfortunately the the room and facilities were not what we were expecting.

Great room, super friendly staff, excellent location

Great place, central and comfortable room.

My husband and I booked to stay at the Legacy Hotel for a night. After a long day travelling we arrived here to be told we were now shifting hotels because something was wrong with the air con in our room. We walked around the road to another hotel which they told us was an upgrade to their other hotel called the Luxury Hotel. Unfortunately, I had already researched this one and was not impressed so never booked it. But now we are transferred to this other hotel. Our room was nothing like the one I'd booked and paid for. The air con hardly worked and the room was really small and not that practical. I complained and the man tried to show us the room we were originally booked for and make a comparison. I'm not stupid! It was nothing like it. I had photos for myself but in the end after a terrible nights sleep we got a free taxi to the airport the next day. Not impressed!! Even the cleaning staff were lazing around doing nothing until we got out of the lift. As the lift doors opened to the lobby we had to step over dirty laundry and mops which is not really good enough. I feel that the Legacy Hotel had actually double booked and wanted to get rid of us. I will not stay here again at either hotel because once I feel like I've been treated dishonestly, I will not go back there.