Kimpton Gray Hotel, an IHG Hotel

Very comfortable and clean. The elevators and the entrance were a little confusing at first, but that’s partially a covid related thing. Would stay here again easily.

I just wish the parking was better. But overall loved the hotel.

Had a very nice stay and the customer service was top-notch. Will be returning

The room decor is incredible, and i love the lighting especially the fact you can dim most of them. The bathtub/shower was nice and the yoga mat was great perk! The only issue I had was an absurdly loud neighbor across the hall (who screamed occasionally) and had a barking dog as well (at 1 am and 2 am). That's on the morons (aka guests) themselves though, not the hotel. Pretty rude behavior. Otherwise, the service was great and the hotel. Although, I do wish they had more information in the rooms about check out and the fitness room, the cocktail hours, etc... Thanks!

No microwave, they wanted to heat my food up themselves which is nasty considering we are in a pandemic, the toilet in the room had brown stains under the seat looked like old poop, tv is terrible with very few channels and with half of them being boring sports like lacrosse, and they didn’t give me the room I paid extra for.

Very much enjoyed my stay! The room was clean and very nice. The beds were super comfortable. Staff was also very nice.

Excellent service!

My first contact with the hotel was when I called to see if I could get an early check in. A man picked up the phone but didn’t speak for a few seconds and could be heard joking with someone in the background which seemed unprofessional. He told me an early check in couldn’t be guaranteed as it was done on a first come first serve basis. He didn’t seem particularly concerned or helpful. However when I got to the hotel the woman at the desk was very friendly and helpful and allowed me to check in right away. By far the biggest problem however occurred on the second night of my stay. A family with a baby was put into the room right next to mine. The baby began crying at 11pm when I was already in bed and continued steadily for the next 2 hours. When the baby finally started to settle down a little a dog began barking from somewhere inside the hotel and this started the baby crying again. I got very little sleep that night and had to work the next day. On the 3rd night of my stay I was bitten by something, probably a spider, in bed. Also the structure of the room was not very functional. The only real table was situated directly below the large TV and wasn’t really useful. I will not be back

The room was very small and stuffed with furniture. You barely can get around the bed without catching the corner of the bed. I was not so successful and got couple of bruises. There is also a big ball/light right over the bed. So, when you are getting up, you catching this ball with your head. Too many hazards for this price. Restaurants are also closed due to COVID, but on the website is stated like restaurants are open. False advertising. We were disappointed.

Great service, was not happy with parking location