Kimpton Gray Hotel

Excellent service!

My first contact with the hotel was when I called to see if I could get an early check in. A man picked up the phone but didn’t speak for a few seconds and could be heard joking with someone in the background which seemed unprofessional. He told me an early check in couldn’t be guaranteed as it was done on a first come first serve basis. He didn’t seem particularly concerned or helpful. However when I got to the hotel the woman at the desk was very friendly and helpful and allowed me to check in right away. By far the biggest problem however occurred on the second night of my stay. A family with a baby was put into the room right next to mine. The baby began crying at 11pm when I was already in bed and continued steadily for the next 2 hours. When the baby finally started to settle down a little a dog began barking from somewhere inside the hotel and this started the baby crying again. I got very little sleep that night and had to work the next day. On the 3rd night of my stay I was bitten by something, probably a spider, in bed. Also the structure of the room was not very functional. The only real table was situated directly below the large TV and wasn’t really useful. I will not be back

The room was very small and stuffed with furniture. You barely can get around the bed without catching the corner of the bed. I was not so successful and got couple of bruises. There is also a big ball/light right over the bed. So, when you are getting up, you catching this ball with your head. Too many hazards for this price. Restaurants are also closed due to COVID, but on the website is stated like restaurants are open. False advertising. We were disappointed.

Great service, was not happy with parking location

Great service. Great stay. Room was exceptionally clean. Everyone was extremely nice and accommodating. One of the best hotels ever.

My card was over charged. Rooms smelled like old wood. Shower had little black curly hairs on the walls. Toilet was dirty. Pillows were so hard. Nothing good to say.

Great hotel with friendly staff. Requested a coffee maker for the room and it was brought up immediately. Several items in the room were not quite clean - wine glasses and bedside table surfaces both had spots and felt a tad dirty. Other than that, was a great stay.

It was a lovely location, and the staff were more than helpful. The regulations with COVID didn’t make my stay any less enjoyable, and I appreciated the service I received while there. Any problems were addressed promptly by Bobby himself! I would definitely recommend to friends.

Stayed here with our pup and it was great! I felt it could have been cleaned a bit better as the nightstand had cup stains, but none the less they were very attentive to service. Recommend this hotel

It was really great and kind. The facilities were clean and it was very contactless, which was another lay of comfort in COVID days.