Holiday Inn Agra MG Road

We loved that we were able to checkin early but after that the service went downhill. They couldn’t make change, they couldn’t provide great advice on transportation and seemed to laugh amongst themselves at our expense when we asked questions, they said due to technically issues they couldn’t give us two keys and the safe in the room was locked and we had to request them to come to the room two times to fix it, the first they never showed and the second took forever. It was very bad customer service. Also some of the staff stared at us like we were like animals in a zoo - it was very uncomfortable. We’d previously stayed at the Holiday Inn Jaipur Center City and the experience was so amazing we chose to stay at another holiday inn in India. This one was very disappointing.

Very good and comfortable hotel/ centre of the city

Very clean and comfortable hotel. The breakfast was really good. Excellent price, couldn;t have asked for more.

Great location, nice facilities and satisfactory food could not overcome extremely poor service. Among many issues with service, Worst was infant crib incident. On day 1, Hotel staff provided us an infant crib ( on our request) on arrival at about 700 pm. But then hotel staff came to room at about 9:30 pm and took away the crib. We were told that hotel had only one crib and if was to be given other family who was “really” mad. We argued but were tired and were trying to put tired infant to bed. So they took crib away. Next morning (day 2) I complained at front desk and was told that GM will contact us. No one contacted us. So in evening I went back to front desk to see the GM. He was not there.. I was surprised that even though House keeping Mngr knew about the incident butI did not take initiative to contact us. House keeping promised us again that GM will see us next day. On day 3 on check, out floor manager met us. He was very apologetic and offered 50% discount for one night. Too late too little. Mgr promised to take action to made sure that such incident does not happen again. I don’t think I would want to stay here ever again.

This has been the best hotel I have stayed at in India so far. Everything was clean, bright, and amazing. From high pressure hot water showers to pillows and beds smelling/looking fresh to an AC blasting ice cold air! Room layout was more than spacious along with functioning utilities such as an iron, blow dryer etc.