4/10 – OK
11. november 2024
Dårlig opplevelse
My experience at the hotel was far from satisfactory. The room was not suitable for three people, and on the first day, we had only cold water. When maintenance came to address the issue, they did not adhere to proper hygiene protocols.
For a five-star hotel, I expected basic amenities such as a coffee machine in the room, which was missing. The room's temperature control was inadequate, oscillating between extremely cold and excessively hot. Additionally, the room service delivered stale food, which was disappointing.
Most of the staff lacked proper customer service skills, contributing to an overall negative experience. Ultimately, this hotel only presents a façade of five stars; the service and conditions reflect more of a three-star establishment. I paid $4,000 for an 11-night stay, yet it turned out to be the worst travel experience I have ever had. The view from the room was faced toward a wall adorned with artificial flowers, which did little to enhance the ambiance.
Maryam
Maryam, forretningsreise på 11 netter
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