The staff in the lobby speaks English, they are very helpful, and wants you to have the best stay in Hanoi. After booking, they contacted us on email, with some information about pick-up service and other things they could arrange and help us with. The street outside is quiet compared to the most of the streets in old town. They have wifi with router at every floor, so it works well! We had connecting rooms, so our family could stay together. My family got sick on the way to Vietnam, and they helped us a lot, both to make our stay better and to get a doctor.