Elegant Suites Westlake

If you are staying in Hanoi for a week or more and need yet you don’t want to stay in the city centre, but close to it, then this apartment, complete with washing machine and dryer and a fitted kitchen then this apartment and location is perfect. We only stayed one night before heading to the airport to fly home, but what a lovely apartment. Everyone was so nice and helpful and location was superb, the pub and restaurant was directly opposite! Great! I would stay there again and it comes highly recommended...

Enjoyed our stay. Staff are very friendly and helpful. Room was clean and tidy. Bed was very comfortable, swimming pool was great!. Small Issue of the tv not working very well and losing signal. But otherwise very happy with everything.

What an absolutely wonderful stay!! The property is a tranquil oasis in the exciting Tay Ho section of Hanoi! Our room was cozy, comfortable and great AC to cool you from a hot day...and a massive tub! The staff are the true gems of this hotel...from the doormen, front desk, restaurant to housekeeping...all our friendly and helpful at all times. The front desk were a delight to talk to daily and they were sweet with our two little dogs. The breakfast team in the restaurant made each start of the day a great one and they even remembered how we each preferred our coffee. We were truly sad to have to checkout and say goodbye to our Elegant Suites family...anyone looking for a home away from home would be wise in choosing this property! Thank you all for a memorable stay and introduction to Hanoi.

We stayed two days on two separate reservations within three days. The unit on this reservation gave us room 601. The TV screen was damaged and looked like 9 flash lights distorting the image. The master bathroom had no curtains and the counter sink water outlet was loose. Things to note on the overall location is there are no fireplace, DVD or jacuzzi tub or desk. On a positive side the rooms and faculty was very clean. The front desk staff was very nice and courtious.

Room on 8th floor was very nice. But description details and pictures are not correct. No fireplace, DVD, jacuzzi and desk were in our two bedroom unit. 10 score for front desk staff. Had issues with my second reservation after returning two days later.

The staff are very friendly and helpful

I was very pleasantly surprised to find a washing machine (with detergent) to wash my clothes after a long trip before continuing to my next destination. The spa was very nice.

The service at this hotel was amazing. From the contact I made with them to arrange a ride to/from the airport, check-in, breakfast, arranging taxis, and check out, I had a great experience at the Elegant Suites Westlake. The room was HUGE with a kitchen and separate bedroom. The landscaping of the hotel was very nice. To get to the hotel, it is in an area that is very old and did not look appealing. But when I arrived at the hotel, it was beautiful.

This is a very good property for a short or long stay. The rooms are large and well appointed, clean, comfortable bed, nice linen, spacious bathroom with good water pressure. The location of hotel us excellent, just outside of the really busy part of town within walking distance of many great restaurants and shops. The pool is absolutely fantastic, it is huge and quiet. The only recommendation we had was to kindly ask the staff to be quiet in the morning when they start cleaning the rooms early, they are laughing and shouting making sleeping in impossible. Otherwise, fantastic! David at the front desk is ace!

There were mosquito in room. My wife got bitten and hit it on the wall. We called the front desk asked for repellent in the room. The front desk said us there was no way mosquito in the room and asked for prove. They come up and examined the bite and blood marks. Meanwhile, their outdoor swimming pool was also closed, even I don't mind the cool water.