6/10 – Bra
16. mars 2016
Lack of guest focus
We had two requirements for the stay: pool and wifi. The pool area was closed off on our first two nights due to weddings. The wifi was intermittent at best, and the scheme they've devised to generate user/password combos is a disaster because anyone can take over the session of any other room in the hotel.
We were upgraded to a suite, although there wasn't anything wrong with room itself and it didn't help us with the real problems.
The hotel is unfortunately a prime example of not understanding guest's basic needs: The doors have no sound insulation, and the luggage trolleys that pass through the hallways use hard wheels on stone tiles. They rattle themselves to death and resonates the entire building. The suites are slightly better as the floors have carpeting, but it only helps so much. Most annoying part was the muzak in the corridors: The same few songs over and over again, day and night, at concert volumes. Combined with the lack of sound insulation this was a major sleep-deprivator. Allegedly there was a broken equalizer, but I still don't understand why they choose to keep playing instead of turning the damn thing off, even after complaints.
Oh, and the heavy furnitures are not too heavy to move around on the sleek floor tiles. Whenever someone does, it can be heard in the entire hotel.
Thomas
Hotels.com-verifisert gjesteanmeldelse
