Check in was super smooth. But when it came time for my family to go to sleep, around 11 pm, we were kept up until around 1:30-2 am from the noise coming from the floor above us. I called the front desk around midnight as the hotel did post that they do have quiet hours starting at 10pm. The sweet lady that answered said she would go check it out when she had time, but was in the middle of a bunch of check ins. Normal noise is to be expected, but this was constant like running, jumping, banging and things being rolled across the floor. The noise finally died down between 1:30-2 am to where we could get to sleep. We never had a call back to see if things had gotten better and at check out was not asked how our stay was.