We arrived just before midnight for our first night of a mini-vacation in Denmark.
The reception was closed. We called the number on our reservation. The man who answered was polite but was in another town. He tried to reach someone at the hotel, but was unable to get an answer. We ended up spending the night in the car in the parking lot outside the hotel. It was cold and we could not sleep. In the morning we first went for breakfast, since this was served before the reception opened. It was very good and served in a beautiful atmosphere, We then went to the reception and introduced ourselves and explained the situation. We were handed the key to our room. We only managed to sleep for an hour. When I went back to talk to the hotel staff, I had expected an apology and an offer of some kind of compensation. In stead I was explained that it was my own fault as the reservation stated that one needed to contact the hotel if arriving after 18.00.
This was repeated through e-mail when I later complained and asked for a statement regarding the situation. What if something happens during the night at this hotel? Well, as a guest you are on your own. The hotell is lovely, the surroundings beautiful and peacefull, great breakfast and nice rooms. Just remember one thing if booking this hotel: Don't be late!