Hanoi Trendy Hotel & Spa

I travel every month for leisure and business. I usually stay in Raffles Hotel in Cambodia, Sofitel Legend Metropole in Hanoi, Mandarin Oriental in HK, Four Seasons in BKK, Shangri-la in Jakarta and KL, Westin in Seoul, Hilton in NYC... Since all the trips I booked for this vacation would only pick us up from hotels in the Old Quarter, I chose Hanoi Trendy Hotel based on the excellent reviews. Indeed, it is a gem! The service from the staff, especially Nga, Lukas and Johnny , was superb. They were very sincere, helpful and polite. There were some hiccups with a trip caused by the agent I booked with, Lukas helped me to sort out even though it was already close to midnight. Nga helped me to make all the restaurant reservations including our last minute X’mas eve dinner and all the popular restaurants were already full, she kept calling restaurant after restaurant. Nga and the Bell Captain came outside the hotel to warmly receive us when we came back from our trek. They put a handwritten Thank You card and gift in our room on the last day of our stay ... and so much more they have done. It’s like having our personal butler 24x7. The breakfast the hotel prepared for us to bring along on our trip was so nicely packed that the guests from other hotels (including 5-star hotel) were envious. The service from Hanoi Trendy Hotel surpasses the luxurious hotels I have stayed in. It is perfect! I will definitely return and also recommend it to my friends visiting Hanoi.

I travel every month for leisure and business. I usually stay in Raffles Hotel in Cambodia, Sofitel Legend Metropole in Hanoi, Mandarin Oriental in HK, Four Seasons in BKK, Shangri-la in Jakarta and KL, Westin in Seoul, Hilton in NYC ... Since all the trips I booked for this vacation would only pick us up from hotels in the Old Quarter, I chose Hanoi Trendy Hotel & Spa based on the excellent reviews. Indeed, it is a gem! The service from the staff, especially Nga, Lukas and Johnny, was superb. They were very sincere, helpful and polite. I had some hiccups with a trip caused by the agent I booked with, Lukas helped me to sort it out although it was already close to midnight. Nga helped me to make all the restaurant reservations including our last minute X'mas dinner and all the popular restaurants were already full, she kept calling restaurant after restaurant. When we return from our Sapa trek, Nga and the Bell Captain came outside the hotel to receive us. They even put a handwritten Thank You card and gift on our bed on the last day of our stay. There was so much more they had done, I just couldn't pay enough compliments. The breakfast the hotel prepared for us to bring along on our trip was so nicely packed that the guests from other hotels (including luxurious hotel) on the same trip were very envious. The service from Hanoi Trendy Hotel surpasses the luxurious hotels I have stayed in. It is perfect! I will definitely return and also recommend it to my friends.

The hotel is clean and rooms are quiet and comfortable. Wifi is very good throughout our stay. All the staff are excellent, providing very good friendly service, from front office to the bellman. Breakfast is very good, with a cooked to order menu, as well as a small delicious buffet spread. We stayed in a family suite with a huge balcony on Level 5.

Other travellers were really loud, kept us up late at night and then very early in the morning.

Friendly and helpful staff!

Amazing hotel, very friendly staff

This charming hotel is absolutely awesome! The location is very convenient, the room is big enough, comfortable bed, clean bathroom. The breakfast is very generous, fruit, seeds, cereal and they also offer you to prepare from scrambled eggs to noodle soup. All of these would be good enough to reccomend it; however, the staff is the most remarkable asset to the hotel, undoubtedly a great customer experience. Thank you Josie and all the kind team!!

We have been travelling around South East Asia and stayed at many good hotels but this hotel beats most of them. The rooms are very nice and comfortable and the breakfast delicious. But what really makes it is the service. We arrived at 6:30 in the morning from an overnight train. They gave us a welcome drink and we got a room as soon as one was available, including a free room upgrade. The next day we went on an overnight trip to Halong Bay and got to store all our things there overnight for free. When we got back we quickly bought tickets to go to Laos two hours later, and they helped with getting a car and getting us to the airport in time, even giving us a gift when leaving. We almost wanted to stay in Hanoi an extra night for the service at the hotel alone. The location is great and close to everything as well.

Good location in old quarters. Small but very nicely presented. Room small but nicely and comfortable.

Service is exceeding expectations! The crew is very attentive and detail oriented. They provide welcome drink, bring your luggage up to your room and help to check if your grab driver has arrived. Service standard can easily match the 5 star hotels. The room is a quaint little room with vintage vibes. Toilet is clean. Location is superb! as we are right next to the famous beef salad stall: bun bo nam bo. There is a Circle K a few shops down the road and a Phoc Long cafe to chill.