Golden Cyclo Hotel

Great. Despite the bad time to travel due to the virus they went out of their way to accommodate us and make us feel very welcome.

Amazing experience with exceptional service. Jerry goes above and beyond to ensure that all needs are met and is extremely attentive. Would definitely recommend this hotel and would love to come back if staying in Hanoi again. Jerry has outstanding local knowledge and speaks excellent English. Always greeted with a smile and enthusiasm. There is nothing that is too much trouble for Jerry. Thank you for a wonderful experience.

Jerry and the staff are absolutely amazing!! They always welcome me with very warm greetings. They are always readily available to address any concerns or questions I may have... I love this place!!! Thanks again and see you very soon!!!

We loved a lot of things about Golden Cyclo Hotel. The location is great - rooms are clean w good bathroom - most of all the service and breakfasts were excellent! The manager Jerry was so helpful and kind. Five stars for him !

This hotel was weird. To start, the entire building smelled like chemicals and bad breath, and our floor had a stale smoke smell. Our room was not clean, including mildew/mold all around the shower, multiple hairs on the floors/surfaces, a bathroom window that opens into an interior building air shaft, and someone's used toiletries left in the cabinets. The weirdest part: when we completed the Hotels.com check-in survey, they messaged me twice, knocked on the door at 11:15pm to ask if we wanted to switch rooms, stopped me in the hallway twice in the morning, knocked on the door again, and the maids went into the room to remove the toiletries when we had the Do Not Disturb sign on the handle. Then the manager wrote me and told me they didn't find any evidence of the smell or toiletries I mentioned. It was all very weird, and all because I'd completed the check-in survey with a negative comment. We were uncomfortable, and happy to leave. They called the room (again) and apologized, offering us an airport car, which we thought was a free gesture to make up for the problem, but turned out to just be a normal airport shuttle for pay. I understand the staff thought they were helping by speaking with us over 6 times within 12 hours, but it just made us uncomfortable. Also, the gym is small and very outdated, and an employee passed through the tiny room at least 4 times in 30 minutes to access the roof balcony. Overall, a weird experience. Good location!

Location is amazing, right in the heard of the busting old quarter, service by hotel staff was exceptional, definitely would stay back here.

The location is good, staffs are extremly nice and helpful. Thanks.

Staff is very friendly and nice! Location is good, the room was clean but old and without basic facilities. Breakfast was not good at all. (NOT a 4 star hotel).

If you need to hv the "local" feel, you can stay in this hotel. It is in the mid of all old and typical Vietnamese shops. Staffs were helpful enough. The only comment is that they chit chat among themselves very loudly when I was having breakfast in the morning. There were not many guests at that time though.

We were so grateful for the helpful and friendly staff who really went out, Jerry was exceptionally. Good value as well