I had high hopes for this hotel, it looked good and I knew the location was premium. Im no stranger in Alanya, and i have stayed in many different hotels before, some good, some realy bad. We had booked and prepaid two rooms, yet at arrival, we got only one room, and had to debate ourselves to get the other room. We also had paid extra for some seaview. One room had seaview, the other had the view straight into a palm tree. Asking to change room, they had no idea what i was talking about.Just wasted money realy. In one room, the tv remote control was not working, and after letting the front desk know, it took them three days to fix. One night, we decided to have dinner at the hotel. We were sitting outside, and as all the other places in Turkey, there was some cats there. Having dinner, while the waiter is kicking!a cat around, is not very nice, and after i told him off, he laughed at me. So that was the first and last time we "enjoyed" dinner in the restaurant. Among the staff, there were only one that smiled and said hello, and that was the cleaning lady. Others looked like they had a pretty bad day, 7 days of the week. Working as a cabin crew member in a big Scandinavian company, i know about service and trying to exceeding people's expectations. Staying at this hotel, was just dissapointing and a waste of money.